Terms & Conditions

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This is the boring but necessary part of our site, so please take your time to read the small print to ensure that your visit is as good as you would expect it to be.

Twins World UK (twinsworlduk) is a small family run online card and gift store.  We specialise in personalised jewellery items for the families of twins and triplets, which are not massed produced and very much designed on a demand basis. 

Delivery

We allow up to 5 working days from the point of the order being received to delivery.  Unless arranged for a smaller delivery time frame beforehand. (We are happy to do this via email - admin@twinsworlduk.com)

Our items are always sent via 1st class postage within mainland UK.  We are happy to post overseas and ask that customers contact us beforehand for a delivery price to a specific country.  Recorded delivery can also be arranged for the additional cost.

Payment

The online payment process via our store is through PayPal.  You don't have to have a PayPal account to place an order, you can pay with other cards through the Paypal portal. Select your option on the PayPal page.

Refund Policy

We are sure that you will be delighted with your purchase, but if for any reason the item you receive is broken, please contact us immediately so that we may put the situation right.  We would then ask for the item to be returned before a replacement is sent. 

Please, please communicate with us, as we would be so disheartened to learn that you are not happy with your purchase.  We will endeavour to assist you positively.

Quality

In particular reference to our European Bead jewellery, we endeavour to ensure that all colours match the description, although there may sometimes be a slight variation which should not detract from the item.

Each gift is beautifully presented in either organza gift bags, ribbons and bows or presentation boxes and Dee always tends to add a litttle 'something' for that ''awwwww'' factor. 

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We truly would like your visit to Twins World UK to be a pleasant and memorable one for all the right reasons!  If you have any questions regarding our services or products we have to offer, please contact us. 

Karen flower

 

 

 

 

 

admin@twinsworlduk.com

Twins World UK ~ 34, Isle Of Wight, PO30 2DE

 

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